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A person wearing a VR headset sits alone in a dark cinema with one hand raised to the side of the headset, facing a screen that is breaking up into static
Bigscreen

Troubleshooting

Have an issue with Bigscreen or VR in general? Check here for potential answers.

1 min read

Can’t hear some people talking?

Sometimes you’ll find you can’t hear some individuals while others can. This usually means the room is bugged for you. To fix it, exit to your own room, then join back. If it still doesn’t work, ask the one you can’t hear to re-join the room.

People can’t hear you in Bigscreen?

Check your Audio settings in Bigscreen. If you’re on PCVR, you need to select the correct devices. If you have push to talk enabled, hold down the B-button to talk.

The Bigscreen Audio settings panel showing the playback and microphone device pickers, with Use Push to Talk and Use Push to Mute both set to OFF

Open your quick menu, check your volume, and make sure it’s not muted on your headset. Also check the top right to see if Bigscreen has permission to access your microphone.

The Meta Quest quick menu with the volume slider and microphone button, and an in-use panel at the top right showing Virtual Desktop is using the microphone

The Meta Quest Privacy and safety settings under Applications, with the microphone permission switched on for Bigscreen Behind and Bigscreen Beta

I have been banned!?

Check your mail connected to your Bigscreen account, then send an email to support@bigscreenvr.com and inquire about the suspension.

If you create multiple accounts to circumvent the suspension, they’ll be banned as well and you’ll only end up lowering the chances to get your suspension lifted.